Last updated: November 5, 2026
These Terms of Use ("Terms") govern access to and use of FasTicks (the "Service"). By creating an account, you agree to these Terms on behalf of yourself and the organization you represent.
You're responsible for the accuracy of the information you provide when creating an account, for keeping your login credentials confidential, and for all activity that happens under your account. Tell an administrator right away if you suspect unauthorized access.
Content you or your organization submit to the Service — tickets, notes, attachments, knowledge base articles, and similar records — remains yours. You're responsible for having the right to submit it and for complying with any laws that apply to it.
Use the Service only for lawful purposes. Don't attempt to disrupt or gain unauthorized access to the Service, probe or scan it for vulnerabilities, upload malicious code, send spam through it, or use it to store or transmit content that infringes someone else's rights or violates any law.
The Service itself — its software, design, features, and branding — is owned by its operator and is not transferred to you by using it. These Terms give you the right to use the Service; they don't give you any right to copy, resell, reverse-engineer, or redistribute it.
The Service is currently provided free of charge. There's no guarantee it will remain free indefinitely — if paid plans are introduced in the future, you'll be given advance notice before any charge applies to your account, and continued use of paid features at that point will be optional.
The Service is provided on an "as is" and "as available" basis, with no guarantee of uptime, performance, or continued availability. It may be unavailable, changed, suspended, or discontinued at any time, with or without notice, for maintenance, updates, or reasons outside our control.
The Service is provided without warranties of any kind, express or implied, including any warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We don't warrant that the Service will be error-free, secure, or uninterrupted, or that data will not be lost, corrupted, or made inaccessible.
To the fullest extent permitted by law, we and anyone operating or providing the Service are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, revenue, or business, arising out of or relating to your use of (or inability to use) the Service, even if advised of the possibility of such damages. To the fullest extent permitted by law, total liability for any claim relating to the Service is limited to the amount you paid to use it — which, for a free account, is zero. You use the Service at your own risk and are responsible for maintaining your own backups of anything important to you.
You agree to indemnify and hold harmless the operator of the Service from any claim, loss, or damages, including reasonable legal fees, arising from your use of the Service or your violation of these Terms.
We may suspend or terminate your access to the Service at any time, with or without notice, including for violating these Terms. You may stop using the Service at any time. Provisions that by their nature should survive termination — including ownership, warranty disclaimers, and limitation of liability — remain in effect after termination.
These Terms are governed by the laws of the jurisdiction in which the Service's operator is based, without regard to conflict-of-law principles.
If we don't enforce a provision of these Terms on one occasion, that doesn't waive our right to enforce it later. If any provision of these Terms is found unenforceable, the rest of the Terms remain in full effect.
These Terms may be updated from time to time. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.
Questions about these Terms can be directed to your organization's FasTicks administrator.